At FRANGIE school , we strive to provide high-quality educational products and services. Our refund and return policy is designed to ensure customer satisfaction while maintaining a fair and transparent process.
1. Digital Products and Courses
Since our products are digital and include immediate access to downloadable content or course materials, we typically do not offer refunds after the product has been delivered or the course has started. However, we understand that sometimes issues arise. In the case of technical difficulties or if you encounter major issues accessing the content, please reach out to us within 14 days of purchase, and we will work with you to resolve the issue or offer a suitable alternative.
2. Eligibility for Refunds
Refunds are only eligible in the following situations:
• You are unable to access the content due to a technical error on our end.
• The product does not meet the description as outlined on our website.
• You request a refund within 14 days of purchase and have not accessed the course content.
3. How to Request a Refund
To request a refund, please contact us at frangieschool@gmail.com with your order number and a description of the issue you encountered. Our customer support team will review your request and respond within 7 business days.
4. Non-Refundable Products
The following products are non-refundable:
• All digital courses and educational materials once accessed.
• Any promotional or discounted items.
5. Exceptions
We may provide a refund or exchange in exceptional circumstances at our sole discretion, such as in cases of fraud or incorrect charges.
6. Course Access
If a refund is issued, you will lose access to the course or product immediately. Please ensure that you have saved any content or materials before requesting a refund.
By making a purchase from our website, you agree to the terms of this refund and return policy. For any questions or concerns, don’t hesitate to reach out to us.